Opening of the timepiece, pre-washing of the movement, dismantling of every component of the movement, preventive replacement of those subject to wear and damage, washing of all the components, assembling of the movement and complete lubrication, timing, casing up, final quality control.

SETTING

Lifetime inclusive setting replacement servicing in the rare occasion your diamonds require replacing.

COMPLETE MAINTENANCE SERVICE

When your movement requires servicing, our in-house professionals guide your timepiece through a secure and precise protocol.

REGISTRATION, IDENTIFICATION & DIAGNOSIS 

Upon purchasing your timepiece, it will be registered onto your private individual account platform, easily accessible for you to manage and arrange future services. Your timepiece has two unique numbers that make it distinctively yours. The first is etched on the movement main plate, the second, alphanumeric, located on the case back. These numbers form a confidential combination that unequivocally identifies your watch and ensures its traceability. They are shown both in the Manufacture’s registers, as well as our database. Before servicing commences, your watch and its movement are examined meticulously by our specialist watchmakers which decides, based on your observation and their own appraisal what is necessary to conduct during the service. We will provide you with an estimated quotation, guaranteeing to beat both pricing and turnover time relative to any other service providers. We are at your disposal. Within our Luxe in-house operation, our certified watchmakers can provide an immediate estimate based on your individual requirements. You can also find our service prices disclosed on our website or the official Luxe booklet provided with every purchase.

DISMANTLING & PRE-CLEANSING

Once the strap or bracelet has been removed from the case, the timepiece is opened and the movement is removed, entirely dismantled and pre-washed. The movement components are examined meticulously and carefully replaced if they show signs of premature wear or risk affecting the operation of the mechanism.

REPLACING COMPONENTS & ADJUSTMENTS

Every component is identified, replaced, or repaired depending on its level of wear, age and the preventive maintenance instructions governing the Manufacture’s complete maintenance service. New parts, based on the latest technological advances, are fitted if necessary. The most frequently utilised case and movement components are always changed for collection timepieces: seals, crown, pushers, correctors, barrel, chronograph module, central seconds and chronograph hands and chronograph counters.

CLEANING

Every movement component is placed in Teflon washing containers designed specifically to avoid scratching, following ultrasonic baths to be degreased and cleaned fully under a clearly defined procedure.

ASSEMBLY & LUBRICATION

Lubrication is essential for your mechanical timepiece to run optimally and guarantees correct operation, limiting the friction between the mechanical parts, thereby reducing energy losses and wear. When assembling the movement, depending on the level of mechanical complication, the watchmaker can use up to a dozen different oils and greases, determined by the sliding and chemical stability coefficients specific to each component.

DIURNAL RATE ADJUSTMENT 

The watchmaker runs your watch for 24 hours to stabilise all the moving components, ensuring its accuracy, proceeding to adjust the inertia of the balance dynamically, thus, its isochronism in five positions, simulating the normal wear of the watch. The rate results must comply with the Manufacture’s standards and tolerances.

OPTIONAL REFINISHING

Like the mechanism, the case and bracelet are examined in the most minute detail. All parts showing any signs of wear are systematically replaced or restored. We may offer to refinish the case and bracelet if appropriate, certain external imperfections in the metal are laser-treated to add material and recover a shine as close as possible to the original appearance. Other surfaces are polished or brightened depending on the level and depth of marks to be corrected. We recommend no more than three to five aesthetic refreshing during the life cycle of your watch. Any further revisions would run the risk of damaging the angles and geometry of the case. Each model has its own specific decorative and ornamental features: polishing can be supplemented by other fine watchmaking techniques, mostly manual, such as shot peening, sandblasting, satin polishing, or circular graining.

REASSEMBLY

Once the dial and hands are fitted to the movement, it will be inserted delicately into the case and secured, depending on the model, with a casing ring. A new crown, seals and, for chronograph models, pushers are placed to keep your timepiece resistant to all the elements. After a final visual inspection, the watchmaker completes the reassembly by screwing down or pressing the case-back securely.

CONCLUSIVE INSPECTION & QUALITY CONTROL

Air compression tests are to be conducted to detect the most insignificant leak are performed to ensure that your watch remains water-resistant. Lastly, your watch undergoes a rigorous technical, functional, and aesthetic assessment. The diurnal rate is observed over a cycle of five to twelve (12) days. The power reserve and the additional functions are also tested. The criteria are identical to the ones governing the quality control of a new watch prior to arrival in market. The results of these assessments are registered and archived, thereby providing an exhaustive overview of the history of work carried out on your special timepiece.

TWO-YEAR WARRANTY SERVICE 

Work carried out during the complete maintenance service as well as replacement parts are covered by a two-year warranty. The warranty is valid throughout our international in-house service providers, as stated in the paperwork accompanying the restored watch. Anomalies caused by normal wear and tear, anomalies relating to a shock, abnormal use, incorrect handling, work carried out on the watch by someone other than our in-house repair centre, failure to observe the recommended water-resistant control or service are not covered by the service warranty.